TERMS AND CONDITIONS

RETURN POLICY

If you are not satisfied with our products and services, you could easily return it to us within 30-days of delivery of the product for 100% refund or exchange on the total invoice value.

TERMS FOR RETURN :

  • We provide 30 days return policy.
  • Product must be in perfect condition and with original certificate.
  • Without certificate product will not be accepted for exchange or refund.
  • Customized Jewellery is not eligible for a Return. Products with custom engrave/carving will not be accepted.
  • If any mark of wear or damage or change in originality of the product is found, it will not be accepted by us.
  • If customer purchased product during discount or with coupon/promo code, Customer will only be refunded with the discounted price as per the invoice.
  • Its only 30 days return policy, after 30 days refund request will not be accepted. Only Product exchange request will be considered.
  • For all money back transactions, Value added tax at the applicable rate shall be collected from the money back value. The prevailing rate is 1%.
  • Mysgold reserves the rights to modify the refund/exchange amount of product based on the quality checking.
  • Customer will have to pay difference of new product and old product before dispatch.

Mysgold.com reserves the rights to modify the refund/exchange amount of product based on the quality checking.

EXCHANGE POLICY

If the customer wishes to exchange any Jewellery that is purchased from www.mysgold.com they can do so, by returning the same to www.mysgold.com

If exchanged within 30 days of purchase:

100% exchange of invoice value can be availed by the customer, if the product is exchanged within 30 days of purchase.

If exchanged after 30 days of purchase:

Product Type Exchange Value
Gold Jewellery 90% of Current product value
Diamond Jewellery 90% of Current product value
Era or Uncut Jewellery 90% of Current product value
Precious stone Jewellery (Ruby, Emerald, Sapphire) 90% of Current product value & 75% invoice value of precious stone
Solitaire Diamond only 90% of Current market value of Solitaire Diamond
Solitaire diamond studded jewellery 90% of Current product value
Platinum Jewellery 90% of Current product value
Gold Coins 99% of Current product value
Making Charge, Other stones and taxes No exchange value

All products will undergo quality checks before the exchange is initiated. Mysgold reserves the right to calculate the buyback amount of the product depending on the final evaluation by our quality check team.

RESIZING & REPAIRS POLICY

In the event you want to resize your ring, the company will resize the ring free of cost except in certain cases where resizing is not possible

If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer

If the resized ring costs less than the existing ring,the differential amount shall be refunded to the customer.

In case of a refund, the payment of the balance refund amount shall be made within next 7 working days of dispatch of the resized product.

If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.

Shipping charges under Repairs & Resizing policy shall be borne by the customer.

This feature is not available for International Orders (Orders that will be shipped abroad from India)

INSURANCE

Only transit insurance shall be provided by Mysgold and it shall be valid only until the time of delivery.

GENERAL TERMS FOR OFFERS AND PROMOTIONS

Mysgold reserves the right to refuse the usage of any promotional vouchers at any point of time. Some situations where your order may be cancelled include, without limitation, misuse of any promotional vouchers, unauthorized usage of vouchers or inaccuracies of voucher pricing and value thresholds. The voucher amount will not be refunded for such cases.

Mysgold.com can change offers at any time. All rights are reserved to Mysgold

Vouchers which have expired cannot be used on the Website. Mysgold can at any time ask the customer for the proof of having received the voucher. Promotional discount vouchers can be used only on specific orders as deemed fit by Mysgold.

Mysgold reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time Vouchers cannot be clubbed with any other offer on the web site. Only one voucher can be used per order unless otherwise stated for a payment received after the expiry of the Voucher the discount will not be applicable on that order.

Mysgold reserves the right to change in any social network website's offers and discount and price at any time.

SHIPPING AND DELIVERY POLICY

Mysgold.com provides shipping facility for each and every order within India. Your delivery is fully insured. We would request all customers for inspecting the package if in case there is any damage before receiving the product. Once the product is packed, we ship and deliver it with the help of the courier service provider for free.

Every package of jewellery from Mysgold will reach your doorstep in a durable condition and properly packed in a temper-proof packing. Even if it is a gold coin, jewellery or solitaire, the item will be delivered in good packing with all the required certificates.

The customer will have to mention the address and provide other details of the person, who will make sure to collect shipment during the time of purchase. During the time of placing of the order, the customer will have to state the complete name of recipient as it is stated in their photo identification that is approved by the Government. At the delivery destination, the recipient will be required to collect the product and has to provide with any government issued identity proofs.

If in case, customer wants anybody else to receive delivery on their behalf, further details are required during the time of ordering the product. The items will be delivered to the person directly at the right place and once the order gets processed, the receivers details cannot be changed. The customer can change shipping address only till the order is actually shipped.

The person who receives the product are expected to open such package and then check the contents before receiving the delivery.

If at all the recipient is unavailable during the time of delivery, courier service company will try to deliver the product for a maximum of 2 times. If you are still not reachable/ available, the same will be returned to Mysgold. The cost of handling and re-shipment during the times of non-delivery to the customer will be chargeable to the customer.

Guarantee of the delivery of the product is subject to the terms and conditions of courier company. Any kind of discrepancy in the details of the receiver will result in non delivery of such product.

FREE GIFT PACKAGING

In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice. Your gift will be delivered in distinctive Mysgold gift packing. So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.

To send a free gift message with your gift, Add Gift message during checkout process. Your personal message will be printed on a distinctive card and delivered along with the gift.

CONFLICT-FREE DIAMONDS

All diamonds have been purchased from legitimate sources, not involved in funding conflict and in compliance with the United Nations' regulations and the Kimberly Process. Diamond Ideals hereby guarantees that these diamonds are conflict free and are not "blood diamonds", based on personal knowledge and/or based on written guarantees provided by the suppliers of these diamonds.

TERMS OF SERVICE

Please read these terms of use carefully before using this this website. This website is operated by Mysgold. Throughout the site, the terms "we", "us" and "our" refer to Mysgold. Mysgoldoffers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and you have given us your permission to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice and depends on current gold and diamond values. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

OPTIONAL TOOLS

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
  • to maintain any comments in confidence.
  • to pay compensation for any comments.
  • to respond to any comments.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is&' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

APPLICABLE LAW

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Bengaluru.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:info@mysgold.com